Last update : November 2025
最後更新日期：2025 年 11 月
This policy explains how we handle cancellations, damaged items, non-returnable products, exchanges, and refunds for purchases from slice of bleu.
Because our products are perishable and handmade, we handle each case with care but within clear guidelines.
本政策說明顧客於 slice of bleu 購買產品時, 如遇到取消訂單、貨品損毀、不可退貨的情況、換貨及退款安排, 我們會如何處理.
由於本店產品為手工製作且屬保鮮期較短的食品,每個個案我們都會仔細處理, 但亦需遵從清晰及一致的指引.
Our products are made to order and have a short shelf life.
● Once an order has been confirmed and payment has been received, we do not accept cancellations, except where required by law.
● An order is considered confirmed when you have submitted your order details, completed payment, and received an order confirmation from us (for example, via email or messaging).
If you wish to request a change or cancellation before your order is confirmed, please contact us as soon as possible.
We will do our best to assist, but changes or cancellations are not guaranteed and will only take effect once we have confirmed them in writing
We also reserve the right to cancel an order in certain situations, such as suspected fraud, incorrect pricing, or product unavailability. In such cases, we will notify you and, where payment has been made, arrange a refund in accordance with applicable laws.
本店產品為人手製作, 且屬保鮮期較短的食品
● 訂單一經確認並完成付款後, 除法律另有規定外, 恕不接受取消.
● 訂單被視為「已確認」, 是指你已提交訂單信息、完成付款, 並已收到本店發出的訂單確認(例如電郵或訊息).
如你希望在訂單確認前更改或取消訂單, 請盡快與我們聯絡.
我們會盡力協助, 但無法保證一定可以更改或取消, 所有更改或取消須以本店書面確認(例如訊息或電郵)為準.
本店亦保留在某些情況下取消訂單的權利, 例如懷疑涉及欺詐、標價錯誤或產品缺貨等. 如因上述原因導致訂單被取消, 而你已完成付款, 本店會按照適用法律辦理相關退款安排.
We take great care in preparing and packing your order. However, if you receive:
● items that are damaged,
● incorrect items, or
● missing items
please contact us on the same day you receive your order.
When you contact us, please provide:
● Your name and order number
● A brief description of the issue
● Clear photos of:
- the product(s) concerned
- the packaging (inside and outside), if damaged
We will review your case and, where appropriate, may offer a replacement, store credit or other suitable solution at our discretion and in accordance with applicable laws.
Please note:
● We are not responsible for damage caused after successful delivery/collection, including improper storage (e.g. exposure to heat, humidity, or direct sunlight).
● Minor variations in shape, size, or decoration are normal for handmade products and are not considered damages.
我們會盡力妥善製作及包裝每一張訂單. 然而, 如你在收貨時發現有:
● 貨品損毀
● 貨品與訂單不符
● 貨品數量有遺漏
請於收貨當日與我們聯絡
聯絡我們時, 請提供:
● 你的姓名及訂單編號
● 問題的簡單描述
● 清晰照片, 包括:
- 有問題之貨品
- 包裝(如外盒、內盒/包裝), 如有損毀請一併拍攝
我們會就個案作出評估, 如適當情況下, 或可按本店酌情決定及在適用法律許可範圍內, 提供更換貨品、日後購物使用之購物額（store credit）或其他合適的處理方式.
請注意:
● 貨品在成功送達/取貨後, 如因儲存不當(例如：高溫、潮濕、陽光直射等)而導致之變質或損壞, 本店恕不負責.
● 由於產品為人手製作, 於外形、大小或裝飾上出現輕微差異屬正常情況, 恕不視作貨品損毀或品質問題.
Due to the perishable nature of our products, we do not accept returns in the following situations:
● Change of mind after order confirmation
● Products that have been opened, partially consumed, or altered
● Products not stored according to the recommended storage conditions
● Requests made after the day of receipt
In addition, we generally cannot offer refunds or exchanges for:
● Personal taste preferences (e.g. “too sweet”, “not sweet enough”)
● Minor differences in colour, shape, or size compared to product photos
● Delays caused by courier or delivery services beyond our reasonable control
Where required by law, your statutory rights remain unaffected.
由於本店產品為手工製作且屬保鮮期較短的食品, 在以下情況恕不接受退貨:
● 訂單已確認後, 因個人原因要求更改主意或取消
● 貨品已被打開、部分食用或被改動
● 貨品未有依照建議儲存方式存放
● 於收貨翌日或之後才提出之要求
此外, 本店一般亦無法就以下情況提供退款或換貨:
● 個人口味問題(例如「太甜」、「不夠甜」等)
● 貨品顏色、形狀或大小與相片有輕微差異
● 因快遞公司或送貨服務延誤, 而屬本店合理控制範圍以外的情況
在法律要求的範圍內, 你的法定權利不受此條款影響.
Because our items are handmade and perishable, we do not offer routine exchanges or returns once an order has been confirmed.
Refunds are not guaranteed and will only be considered in limited cases, such as:
● confirmed wrong items sent
● other clear errors on our part
We do not normally offer cash refunds for orders, except where required by law.
Where a claim is accepted, our options may include:
● Replacement of the affected item(s)
● Store credit for a future purchase
The appropriate remedy will be determined on a case-by-case basis, at our reasonable discretion and in accordance with applicable laws.
由於本店產品為手工製作且屬保鮮期較短的食品, 訂單一經確認, 一般恕不接受更換或退貨
退款並非保證, 只會在以下有限情況下考慮:
● 已確認寄出的貨品與訂單不符
● 其他明顯屬本店錯誤的情況
本店原則上不會就訂單提供現金退款，除非法律另有規定
如個別個案經本店接納, 可能提供的處理方式包括:
● 更換受影響之貨品
● 提供日後購物使用之購物額 (store credit)
適用的處理方式將由本店按個別情況，並在適用法律容許範圍內，作出合理酌情決定.
To report damages, issues, or to request a review of your order, please contact us:
slice of bleu
Email: slice.of.bleu@gmail.com
Phone / WhatsApp: +852 9390 2140
When contacting us, please include your order number, full name, and any photos or details that can help us understand the issue quickly
聯絡我們時, 請一併提供你的訂單編號、姓名, 以及有助我們了解情況的相片及相關資料, 以便更快為你跟進
| 訂單滿 hk$250 即享免運費 | free shipping on orders of hk$250+
Welcome to slice of bleu and thank you for reaching out to us. Please leave us your message and will reply asap during our business hours (Tue-Sat, 10:00 - 17:00). Thank you!